Cancellations / Returns / Exchange Policy

Canceled Orders

If you need to cancel your order after you have signed your Terms and Conditions, your order is subject to a non-negotiable 25% cancellation fee as well as the cost to stop and return the shipment charged by the shipping company.

Return Policy/Exchange Policy

CALI offers returns/exchanges for most items within 30 days of receipt of shipment. Please review the following criteria prior to contacting Customer Service at 1(888) 788-2254 for your Return Authorization number (RA).
A 25% non-negotiable re-stocking fee is assessed for all returns.
The cost of shipping is the responsibility of the customer. All shipping charges are 100% non-refundable.
CALI will not provide refunds for products returned/exchanged by an unauthorized shipping method.
Items that have not been provided a Return Authorization by CALI will not be refunded/exchanged. Any opened product or product added to a return that was not authorized will not be refunded.
Refunds are issued 5-7 business days after the product has been received by the warehouse in resalable condition. Please package returns carefully so they arrive in safe condition.
The return/exchange must be in unopened, perfect cartons and in original packaging within 30 days of the delivery date, and must accompany a Return Authorization given to you by a Case Specialist.

There is a carton and/or piece minimum for each product for a return/ refund

Flooring: 5 boxes
Moldings/Plywood: 5 pieces

Rug Return Instructions

Return request must be made within 30 days of receipt.
The cost of shipping is the responsibility of the customer. All shipping charges are 100% non-refundable.
Must be in sellable condition
The return must be in unwrapped or re-wrapped within 30 days of the delivery date, and must accompany a Return Authorization given to you by a Case Specialist.
Rugs must be re-rolled and shrink-wrapped by customer. No pallet is required.

CALI does not accept returns/exchanges on the following products:

Decking/Deck Tiles
Turf
Fencing
Sundries which include: Underlayment and tape, flooring adhesives and moisture control products, splines, TWP, care kits, and decking fasteners.
Special order, clearance and discontinued items are not eligible for return/exchange.

Clearance Policy

1. Inspection Upon Receipt:

Upon receiving your flooring materials, please inspect them thoroughly for any visible defects, damage, or discrepancies. It is essential to check the flooring before installation.

2. No Warranty:

All flooring products sold under this AS-IS policy are provided without any warranties or guarantees, whether express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

3. No Returns for Defects:

We do not accept returns for flooring products based on any perceived defects or quality issues, as the products are sold "AS-IS." It is the customer's responsibility to ensure the flooring meets their requirements before installation.

4. Shipping Damage:

If you discover that your flooring materials have been damaged during shipping, please contact our customer service within 4 days of delivery.

5. Returns for Incorrect Orders:

If you received the wrong flooring product due to our error, please contact our customer service within 4 days of delivery to arrange for a return and replacement. Stock and availability of items are not guaranteed.

6. No Returns for Unopened or Unused Products:

All Sales are Final. No Refunds, Returns, or Exchanges, except in accordance with items # 5 above.

Please note that this AS-IS return policy is subject to change, and it's essential to review this specific return policy provided at the time of purchase.