There is a carton and/or piece minimum for each product for a return/ refund
Rug Return Instructions
1. Inspection Upon Receipt:
Upon receiving your flooring materials, please inspect them thoroughly for any visible defects, damage, or discrepancies. It is essential to check the flooring before installation.
2. No Warranty:
All flooring products sold under this AS-IS policy are provided without any warranties or guarantees, whether express or implied, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
3. No Returns for Defects:
We do not accept returns for flooring products based on any perceived defects or quality issues, as the products are sold "AS-IS." It is the customer's responsibility to ensure the flooring meets their requirements before installation.
4. Shipping Damage:
If you discover that your flooring materials have been damaged during shipping, please contact our customer service within 4 days of delivery.
5. Returns for Incorrect Orders:
If you received the wrong flooring product due to our error, please contact our customer service within 4 days of delivery to arrange for a return and replacement. Stock and availability of items are not guaranteed.
6. No Returns for Unopened or Unused Products:
All Sales are Final. No Refunds, Returns, or Exchanges, except in accordance with items # 5 above.
Please note that this AS-IS return policy is subject to change, and it's essential to review this specific return policy provided at the time of purchase.