On Delivery Day
Delivery Video - What to Expect
Before signing the delivery receipt accepting your order, please follow these guidelines:
- Validate the product against your Sales Order
- Inspect and verify the correct quantity purchased, and SKU number on each box, to verify the correct material was delivered. Please call us within 4 days so we may assist you with a reship.
- Keep all original packaging, including pallets, until you have confirmed your order is correct
- If any part of your order is damaged, you must keep the original packaging, do not discard the material. We will assist in replacing your items for the same item, and advise how to proceed with the damaged material
- If the product is in very poor condition when delivered, you have the option of refusing it with the carrier, but also make a note on the delivery receipt, and please call us within 4 days so we may assist you with a reship for the same items.
- Please contact us as soon as possible if there is any missing product. If the missing product is not noted with the carrier there is a 4-day window from the time of delivery that CALI must be notified for a reshipment of your missing items
- If unforeseen circumstances occur the day of delivery and you cannot accept the order, please notify us immediately. Fees will apply for storage, change of address, and bringing the order back to our location.
- CALI products will have color variation since they are made from natural materials. Please open 1 box prior to acclimation or installation to ensure you are pleased with the color. Open product is not returnable. Please see our return and exchange policy for any applicable fees.
- Installation of material is acceptance of the order