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Shipping & Delivery Information

Shipping & Delivery Information

Order Processing

Processing Your Shipment

  • CALI orders are packaged and prepared carefully. All shipments are inspected to ensure proper quantities and styles are correct. Depending on the type of product ordered, packaging and freight service may vary
  • Let your Sales Representative know at the time of sale if there are low-hanging trees, electrical wires, or windy or narrow roads that may prevent access for a freight truck
  • CALI will make every attempt to find a carrier that can complete your delivery, If the driver cannot complete the delivery safely it may be necessary for you to meet the driver at the closest drop-off point to offload the delivery or pick it up from the terminal. Re-delivery fees will apply, should the driver have to return multiple times

Tracking Your Order

Tracking Your Order

  • Once your order has left our facility, you will receive an email with all the appropriate package and tracking information. The delivery company contact information is provided in the tracking number email. All communication related to the delivery status and its scheduling is facilitated with the transportation company
  • Please allow up to 48 hours for your tracking number to register as active after you receive your order tracking email from CALI. We recommend that you contact the delivery to verify your product’s estimated delivery date.
  • Please note that all delivery dates are estimates, CALI does not recommend scheduling your installation until you have a confirmed delivery date and have taken receipt of the product and confirmed accuracy.
  • Shipping via Freight Truck is Monday thru Friday via Curb Side Delivery, unless specified on your tracking e-mail.

Confirm Order

  • After your sales order has been processed you will receive a sales fulfillment email and Terms and Conditions to Confirm. This document includes confirming your address, reviewing our Terms and Conditions, and accepting the terms of delivery
    Please review the order prior to it shipping to confirm the accuracy
  • If you need to change the address on your order, please note that there is a fee of $200
  • If you need to make any order changes after you confirm the Terms and Conditions, fees will apply.


On Delivery Day

Delivery Video - What to Expect

Before signing the delivery receipt accepting your order, please follow these guidelines:

  • Validate the product against your Sales Order
  • Inspect and verify the correct quantity purchased, and SKU number on each box, to verify the correct material was delivered. Please call us within 4 days so we may assist you with a reship.
  • Keep all original packaging, including pallets, until you have confirmed your order is correct
  • If any part of your order is damaged, you must keep the original packaging, do not discard the material. We will assist in replacing your items for the same item, and advise how to proceed with the damaged material
  • If the product is in very poor condition when delivered, you have the option of refusing it with the carrier, but also make a note on the delivery receipt, and please call us within 4 days so we may assist you with a reship for the same items.
  • Please contact us as soon as possible if there is any missing product. If the missing product is not noted with the carrier there is a 4-day window from the time of delivery that CALI must be notified for a reshipment of your missing items
  • If unforeseen circumstances occur the day of delivery and you cannot accept the order, please notify us immediately. Fees will apply for storage, change of address, and bringing the order back to our location.
  • CALI products will have color variation since they are made from natural materials. Please open 1 box prior to acclimation or installation to ensure you are pleased with the color. Open product is not returnable. Please see our return and exchange policy for any applicable fees.
  • Installation of material is acceptance of the order